ISO for Lao Airlines as information security management certified

VIENTIANE (Vientiane Times/ANN) - With more passengers travelling by air than ever before, the question of the safe management of personal information held by airlines has become more important.

With this in mind, Lao Airlines’ information security management system has been accredited by International Organisation for Standardisation (ISO) certificate 27001:2013 in recognition of the company’s quality improvement efforts.

The certificate was presented by SGS (Lao) Sole Co., Ltd Certification Manager, Mr Pakasit Marksri to Lao Airlines’ commerce and marketing department deputy director general, Mr Khounphone Philakone.

The ceremony was attended by Lao Airlines’ vice president, Mr Sengpraseuth Mathouchanh, Department of Civil Aviation officials and SGS representative along with employees of the Lao Airlines.

To be certified, the company had focused on best practice information security management measures at all stages from the provision of ticket sales and bookings to the ground and air services, Mr Sengpraseuth said.

“Currently, we are in the technology, information and innovation era, so this area is one that is crucial for the company, to have the quality of its passenger services recognised,” he said.

This achievement showed the public that the company was able to manage the process of information security in the correct manner relating to relevant international standards.

The standard certification will create confidence for customers and passengers to utilise the company’s services and gain greater recognition from business partners.  

This is one of the steps for the company to ensure future success in line with the government’s policy and industry promotion efforts.

The company will continue further to develop services for the greater confidence of customers and increased international acceptance.

Service provision is a key factor for business operations, particularly in the airline industry, with Lao Airlines consistently improving aspects of its business and operations to meet and exceed international standards, Mr Sengpraseuth said.

This was particularly true regarding services, marketing and administration so that it can maintain a high level of continued confidence, travelling pleasure and patronage of its customers.

He said the company had been recognised by ISO as it continues to enhance and develop its capacities and raise the quality of customer service across the board.      

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